Position Summary

The Field Project Manager is responsible for leading a dedicated team of Field Representatives, Field Technicians, and Schedulers; for ensuring the quality of installations through finalization of services performed; and for fostering and maintaining successful relationships with custom and high-end production builder representatives and customers. This individual will thrive in a challenging and dynamic environment where each project is unique and will take pride in a job well done.

Key Responsibilities and Duties

• Provide oversight and direction to the field team, ensuring a high level of trust and credibility with the Heritage team and Construction Managers is built and maintained, to create an environment of cross collaboration and partnerships.

• Facilitate ongoing meetings with the field team to align on current activities, priorities, and expectations for scheduling and job site presence.

• Maintain a positive relationship with the builder teams, to include providing snacks and beverages, to ensure a high level of engagement and productivity.

• Travel to active job sites as needed to understand the status of projects and to help address any issues proactively.

• Partner with and maintain consistent communication with the Quality Associate to review quality walk outcomes and make a plan to address issues, as needed.

• Generate, review and process work orders, job notes, walk packs, parts/ supply orders, invoicing, estimates and supplies to ensure successful project completion.

• Receive and review warranty claims from customers and builders and evaluate claims for validity based on warranty terms, product documentation, and company policies.

• Ensure timely and accurate responses to customers' warranty-related inquiries and provide estimates, as needed.

• Collaborate with internal departments, including manufacturing, quality control, and customer service, to gather necessary information for warranty claim resolution.

• Implement and enforce systems, policies, and safety procedures, as needed.

• Plan, monitor, and assess project results.

• Facilitate cross-training activities to ensure field teams can participate in quality walks, measurements, and other job-specific skills.

• Conduct performance evaluations that are timely and constructive.

• Handle onboarding, performance management, progressive discipline, and off-boarding of team members as needed and in accordance with company policy.

• Perform other related duties as assigned.

Required Qualifications and Skills

• No formal education is required, but a High School Diploma is preferred

• Must have prior knowledge and experience working with cabinet installation, cabinet construction, or design

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Proven experience overseeing and influencing a team

Additional Requirements

• Schedule: 8-hour days aligned with active projects schedules

• Will experience prolonged periods of standing, walking, sitting in a vehicle and working on a computer

• 100% of travel within Heritage’s area of business

• Must have a valid Driver’s License and meet MVR requirements

• Must be able to lift up to 50 pounds at times

• Must be able to access and navigate residential and or commercial job site

• Will be required to work in a variety of environmental conditions to include inside, outside, hot or cold temperatures

Salary range $75,000 - $85,000 depending on experience