Fireplace Field Service Technician
As a Fireplace Field Service Technician within the Hearth team, you will be responsible for post-installation activities to ensure the product is working according to specifications to meet customer expectations.
Key Responsibilities and Duties:
● Perform post-installation start-up activities to include: log placement per manufacturer’s specifications, bleeding the gas line, clean up and inspection, and ensuring noncombustible clearances are met.
● Meet with the scheduling coordinator each day to understand the daily active jobs and to obtain details.
● Interact with the builder as needed to provide updates on needed repairs or changes, ensuring project meets timelines.
● Conduct thorough final punch review and make repairs as needed.
● Complete pre-closing final punch checklist and make repairs as needed.
● Conduct quality inspections for fireplace and other materials.
● Make site visits as requested to ensure requests are handled with timeliness and professionalism.
● Perform homeowner warranty service in occupied homes, as directed.
● Pick up and deliver materials to the site if needed.
● Communicate clearly, timely, and effectively.
● Provide detailed notes and photos supporting completed work or issues, uploading to the designated platform, and provide to the scheduling coordinator for any follow-up actions.
● Represent the company in a positive manner by addressing customers respectfully and professionally, ensuring appearance is neat and clean and vehicle is clean and tidy.
● Performs other related duties as assigned.
Required Qualifications and Skills:
● Prior experience with fireplace installation, construction, HVAC or remodeling environment, preferred
● Ability and willingness for continuous learning
● Strong attention to detail and ability to follow a schedule and meet deadlines
● Proven experience completing tasks with high level of quality
● Strong communication skills with all levels of management including supervisors, managers, customers, and vendors
● Must have a valid Driver’s License and meet MVR requirements
Physical Requirements:
Long periods of walking, bending, driving to work sites. Must be able to walk and maneuver around construction sites. Will work inside/outside and be subject to a variety of weather. Must be able to lift up to 50 pounds. Schedule: 8-hour days aligned with active projects schedules.
Must have reliable transportation to ensure you are able to get to and from work each day on time.
- Department
- Heritage Design + Supply
- Locations
- Morrisville, NC
- Employment type
- Full-time
Morrisville, NC
About Heritage Design + Supply
Heritage Design + Supply is a full-service selection provider for residential home builders.
Fireplace Field Service Technician
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